Our Policy on After Installation Service

Clanco have never taken the attitude that once the installation is completed our obligations to the client cease. As a specific matter of policy we implement the following procedures: -
  1. After installation, or before if requested, we supply
    • Specification sheets for each product used in our element of the contract to our client.
    • Provide maintenance sheets for each product to our client.

  2. Clan Floors (Inverness) Ltd guarantee the workmanship of their staff for a one year period.

  3. Should any problems arise concerning work completed by our staff we undertake to deal with the problem as a matter of urgency.

  4. Our internal file for each contract is stored and kept for a period of 10 years. This file holds all our staff notes and product detail.

  5. Many of our product manufacturers issue guarantees on their products for up to 10 years. Should a problem arise with the quality of the materials used within the manufacturers guarantee period Clanco will make approach to the manufacturer on the clients behalf and seek to assist the negotiation of a satisfactory conclusion.
The above policies give our clients peace of mind and are part of the reason why our clients use our services and grant us repeat business.

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Profile pages of Clan Floors (Inverness) Limited at 38 Tomnahurich Street, Inverness IV3 5DS Scotland
E-mail admin@clanco.co.uk Phone 01463 242102 Fax 01463 225003
Placed on the internet February 2004